Effective Date: 12 Jan 2025
At MyHomePals.com, we strive to provide high-quality solar, roofing, detach & reset, and home services to our customers. We understand that circumstances may change, and we aim to offer a fair and transparent refund and cancellation policy.
1. Service Cancellation Policy
a. Cancellations Before Work Begins
- Customers may cancel their service order within 48 hours of booking for a full refund.
- Cancellations made after 48 hours but before work begins may be subject to a cancellation fee to cover administrative and scheduling costs.
- If materials or equipment have already been ordered, the cost may be deducted from any refundable amount.
b. Cancellations After Work Has Started
- Once work has begun, cancellations may not be eligible for a full refund.
- Partial refunds may be issued at the discretion of MyHomePals, depending on the amount of work completed and expenses incurred.
- If a project is canceled due to unforeseen circumstances (such as weather delays), we will work with you to reschedule or provide a partial refund where applicable.
2. Refund Policy
a. Service Refunds
- Refunds will only be issued if work is not completed as agreed in the contract.
- If you are unsatisfied with the quality of our service, we will make reasonable efforts to address the issue before offering a refund or credit.
- No refunds will be provided for completed work that meets contractual agreements and industry standards.
b. Deposits & Down Payments
- Deposits are non-refundable once materials have been ordered or work has been scheduled.
- If work has not started and no materials have been ordered, deposits may be refunded, minus any administrative fees.
c. Refund Processing
- Approved refunds will be processed within 7-14 business days via the original payment method.
- Customers will receive confirmation once the refund has been issued.
3. Returns Policy (For Materials & Equipment)
- Any purchased materials or equipment are subject to the manufacturer’s return policy.
- If a return is allowed, a restocking fee may apply.
- Custom-ordered materials are non-returnable and non-refundable.
4. Rescheduling Policy
- Customers may reschedule their service appointment at least 72 hours in advance at no additional charge.
- Rescheduling within less than 72 hours may result in a rescheduling fee.
5. Contact Us
If you need to cancel, reschedule, or request a refund, please contact us:
📧 Email: [email protected]
📞 Phone: (888) 818-9484
📍 Address: 11056 Shady Trail Suite 113 Dallas, TX 75229
We appreciate your business and are committed to providing excellent service. If you have any questions or concerns, feel free to reach out!